Return & Refund Policy

Return & Refund Policy

At SEORA Beauty, we are committed to delivering genuine, high-quality products. Every order is carefully inspected before dispatch. As our products are personal care and cosmetic items, we do not accept returns or exchanges once an order has been delivered, except under the conditions mentioned below.

Returns & Replacements

No Returns or Exchanges are accepted unless:

  1. The product has a manufacturing defect.
  2. An incorrect product has been delivered (the product must be unopened and in its original sealed condition).
  3. The product has been significantly damaged during transit.

Please Note:

  • For Cash on Delivery (COD) orders, only a replacement will be provided wherever applicable. Refunds are not issued for COD orders.
  • For prepaid orders, SEORA Beauty may provide either a replacement or a refund, depending on product availability and after verification of the claim.

Before Raising a Complaint

To process any replacement or refund request, the following conditions must be met:

  • A continuous unboxing video showing the unopened package, shipping label, and the product inside is mandatory.
  • The complaint must be reported within 48 hours of delivery.
  • Please email your complaint along with your order number, unboxing video, and clear photographs of the product to support@seorabeauty.com.

If the issue is not reported within 48 hours of delivery or the required proof is not provided, SEORA Beauty reserves the right to reject the claim.

Non-Eligible Cases

Replacement or refund requests will not be accepted in the following situations:

  • The product has been opened, used, tested, or tampered with.
  • The product is damaged due to misuse, negligence, or improper handling after delivery.
  • The original packaging, labels, or seals are missing.
  • The complaint is raised after 48 hours of delivery.
  • Minor variations in product appearance or packaging due to manufacturing updates.
  • Products purchased during clearance sales or special promotional offers, unless received damaged, defective, or incorrect.

Refund Policy

Refunds are applicable only for eligible prepaid orders after successful verification of the claim.

Approved refunds will be processed to the original payment method within 7–10 business days after approval.

Please note:

  • Shipping charges (if applicable) are non-refundable.
  • SEORA Beauty reserves the right to inspect the claim before approving any refund.

Cancellation Policy

Orders can only be cancelled before they are packed for shipping or dispatched.

Once an order has been prepared for shipment or handed over to the courier partner, cancellation requests cannot be accepted.

To request a cancellation, please email support@seorabeauty.com as soon as possible with your order number.

If the cancellation request is approved before dispatch, the refund for prepaid orders will be initiated to the original payment method.

Shipping & Delivery

SEORA Beauty ships orders across India through trusted courier partners.

  • Orders are generally dispatched within 24–48 working hours after confirmation.
  • Delivery typically takes 3–7 business days, depending on the destination.
  • Remote locations may require additional delivery time.
  • Delivery timelines may occasionally be affected by weather conditions, courier delays, public holidays, or other circumstances beyond our control.

If an order becomes undeliverable or untraceable due to unforeseen logistical issues, SEORA Beauty reserves the right to cancel the order and issue a refund for prepaid purchases.

Authenticity Guarantee

All products sold by SEORA Beauty are 100% genuine and authentic. We source our products directly from trusted manufacturers and authorized suppliers and perform multiple quality checks before dispatch.

If you have any questions regarding product authenticity, please contact us at support@seorabeauty.com.

Contact Us

For any questions regarding refunds, replacements, cancellations, or your order, please contact us:

SEORA Beauty

Customer Support Email: support@seorabeauty.com

Website: https://seorabeauty.com/